Return & Refund Policy

At Vfreshly, customer satisfaction is our top priority. We offer a “No Questions Asked” return and refund policy under the following terms:

Returns & Replacements

• You are entitled to return a product at the time of delivery if it is found damaged.
  
  
• A replacement will be provided in the next supply (within 2 weeks).
  
  
• Returns or replacements will not be accepted after the delivery day, as fruits are perishable items.
  
  
• To initiate a return or replacement, you must:
  
  
  • Send a complaint on the same day of delivery
    
    
  • Email support@vfreshly.com
    
    
  • Include a clear image of the damaged product along with the address label on the package
    
    

Terms of Use Agreement

By using the services of Vfreshly.com, you acknowledge and agree to the following:

You Agree and Confirm That:

• In the event of a non-delivery due to incorrect details (wrong name, address, or other errors), any additional redelivery costs will be borne by you.
  
  
• You will use the services provided on this Site only for lawful purposes and in accordance with all applicable laws and regulations.
  
  
• You will provide authentic, accurate, and current information wherever requested. Vfreshly reserves the right to verify any details provided. If found false or misleading (in whole or in part), Vfreshly may terminate or suspend your access without prior notice.
  
  
• You authorize Vfreshly to contact you for transactional and order-related communication via phone, email, or other channels.
  
  
• You agree to use the Site at your own risk, exercising proper judgment before transacting.
  
  

Your Responsibilities as a Customer:

• Ensure that the delivery address is complete and accurate.
  
  
• Review the product description and details carefully before placing an order. By ordering, you agree to the terms mentioned in the product listing.
  
  

Prohibited Uses of the Site:

You may not use the Site to:

• Post or transmit any unlawful, harassing, abusive, libelous, or obscene content
  
  
• Promote or engage in criminal activity, or any conduct that may give rise to civil liability
  
  
• Access or interfere with other user accounts or computer systems
  
  
• Disrupt the Site’s functionality, servers, or networks
  
  
• Breach copyright laws by transmitting or storing unauthorized materials
  
  

This Return Policy and Terms of Use are effective as of the date you use the Site or place an order